• No parking is provided. Spectators are encouraged to use public transportation to the event.
• All mobile phones must be switched to silent mode and the use of mobile phone is strictly prohibited during match play. Smoking and flash photography are not allowed at any court including but not limited to centre court, court 1 and court 2.
• Please be silent during match play and do not leave the seats until during changeovers.
• All sales are final, no refund will be offered. Tickets shall not be resold and shall not be purchased or obtained from or through any person, commercial agent, company or otherwise other than directly by Shenzhen Open’s authorized agents. Any ticket advertised for sale through other channels will be void.
• All spectators must have a valid ticket to enter the stadium. One ticket per person and no entry is allowed without the ticket stub. Please show your valid photo ID for redemption.
• Please do not write on/fold/damage the QR code and within 1cm around the QR code printed on the ticket. Ticket holders shall be responsible if the scanner cannot recognize the barcode due to the above conditions.
• Children under 3 years of age are not allowed into the stadium.
• Tickets shall not be resold and/or used for any other promotional campaigns without the prior written approval of the 2019 Shenzhen Open Organizing Committee.
• In case of dispute, 2019 Shenzhen Open Organizing Committee's decision shall be final.

Weather Policy:

• This policy applies to all ticket holders with a valid ticket purchased from the 2019 Shenzhen Open Ticket Box Office and authorized ticketing agents.
• No refunds will be offered if at least one match on centre court is completed or there has been more than one hour of play on centre court.
• No refunds will be offered if matches are played as scheduled.
• Refunds will be offered if matches do not meet the condition of clause 2 stated above and the match will be considered cancelled. The ticket holders shall keep the tickets in a good condition as proof for the refund. Tickets will not be refunded if lost.
• Complimentary tickets and ticket vouchers are not applicable to this policy.
• In case of dispute, 2019 Shenzhen Open Organizing Committee's decision shall be final.