How to bind your Card？

Follow the steps showing in the pics above and finally you will bind your Pass successfully. 

1、What is the validity period of the 2025 “Shanghai Travel Card”?
A: The 2-day ticket is valid for 2 consecutive days from the next day after activation (the latest activation date is August 29, 2025), and the 3-day ticket is valid for 3 consecutive days from the next day after activation (the latest activation date is August 28, 2025), according to the information on the platform of Avenir. 2025 Shanghai Travel Card is a time-limited entitlement product, and cannot be booked outside the validity period. The “Shanghai Travel Card” is a time-limited entitlement product, which cannot be booked outside of the validity period, and will be invalid if it expires, so please use it within the validity period in time. 2025 “Shanghai Travel Card” can be refunded without any loss if it is not activated before August 31st, 2025, and from September 1st, 2025 onwards, a 20% handling fee will be charged for the refund of the inactivated card. After activation, it is not transferable, exchangeable, extendable or refundable (unless otherwise stipulated by law).

2、How to book the 2025 “Shanghai Travel Card”?
A: Pay attention to “Ai Wenyi” WeChat public number, click on the “Ticket Redemption” menu, log in with your cell phone number verification, click on “Add Ticket”, and use the 2025 “Shanghai Travel Card” to make a reservation. Click on “Add Ticket” and use the 2025 “Shanghai Travel Card” to bind (activate) your real name, please make sure to bind the real name information of the user to start booking the venue.

3、How to verify the 2025 “Shanghai Travel Card” for admission?
A: Please make a successful reservation and then travel to the venue on the day of the reservation date, with the original valid ID to verify the admission (children without ID cards can be accompanied by an adult to present the electronic file of the page of the child's household register for verification), the specific information of the platform of Ai Wenyi shall prevail. If you fail to verify your ID card after the deadline, your reservation will be invalidated, and you will not be able to verify your ID card if you have not made a reservation or if you visit the venue on a non-reserved date.

4、Can I cancel my 2025 “Shanghai Travel Card” reservation?
A: Cancellation is not supported for some programs, but not for all performances, movies and hotels (if any), subject to the information on the platform.

5. Can I go to more than one person with one ticket of “Shanghai Travel Card”? Can I use it as many times as I want?
A: No. The card can only be used by one person who is bound by the real name system, and cannot be used by more than one person per ticket, and each venue is limited to one use by the ticket holder himself/herself.

6、How many 2025 “Shanghai Travel Card” can be bound to the same cell phone account? How many 2025 “Shanghai Travel Card” can be bound to the same ID card?
A: As the 2025 “Shanghai Travel Card” is a beneficial product, in order to prevent ticket scalping, the same cell phone account can only be bound to three copies, and the same ID card information can only be bound to one copy. 2025 “Shanghai Travel Card” is limited to real-name travelers. The “2025 Shanghai Travel Card” can only be used by the person himself/herself who is bound by the real name system. If you are found to be involved in the act of ticket scalping or lending the card to other people, the offending cell phone account will be blocked.

7、Can foreigners use the 2025 Shanghai Travel Card? How can I enter the venue without a Chinese resident ID card?
A: Foreigners are welcome to use the 2025 “Shanghai Travel Card” as long as you are in Shanghai. Foreigners can use their permanent resident alien ID card (if any) or passport number for real-name (English name supported) binding, please bring your original documents when you go to the venue for verification after reservation.

8、How many programs in the 2025 Shanghai Travel Card are free for children? Do children need to make a reservation?
A: Different venues have different height or age limitations for free tickets for children. Parent-child venues generally do not have a free ticket policy for children, so please refer to the latest policy of the venue for details. Children who are not eligible for free tickets must make a reservation with a 2025 “Shanghai Travel Card”, so it is recommended to purchase a 2025 “Shanghai Travel Card” for children of the appropriate age. Card” for children of the appropriate age.

9、2025 “Shanghai Travel Card” bound children do not apply for ID cards, how to verify the admission?
A: Children can be verified with their original hukou or other documents containing their ID number, or by presenting the electronic file of the page of their hukou accompanied by an adult, while the accompanying adult must be verified with the original valid ID card, subject to the information on the platform of Avenir.

10、Can I redeem a 2025 “Shanghai Travel Card” for a free ticket for one child?
A: No (unless otherwise stated by the venue). A 2025 “Shanghai Travel Card” can only exempt one adult or one child from admission (except for some parent-child venues which state that one adult or one child can be exempted), so it is recommended to buy a 2025 “Shanghai Travel Card” for children of the appropriate age. Therefore, it is recommended to purchase a 2025 “Shanghai Travel Card” for children of the appropriate age and bind it with the child's ID information in real name.

11、Two adults have purchased the 2025 “Shanghai Travel Card” and bound it with their real names, can one of them transfer the free ticket status to the children when they actually use it?
A: No, you can't. No, you can't transfer the adult's entitlement to a child after the real-name binding, and you can only use the card by yourself. Children of school age also need to purchase and bind the 2025 “Shanghai Travel Card” to use the free ticket rights.

12、Can I use the programs in 2025 “Shanghai Travel Card” on weekends?
Some venues may be closed on Mondays and Tuesdays, and some venues may have limited capacity due to high traffic on weekends, subject to the information on the platform.

13、Can I make reservations for all the exhibitions in art museums and exhibition halls in the 2025 “Shanghai Travel Card”?
A: No, you can't. Within the validity period of the product, art museums and exhibition halls can only book the exhibitions of the designated organizer, and each art museum and exhibition hall is limited to booking once. Normally, rental exhibitions or co-organized exhibitions cannot be booked, and art museums are not open to the public during the change of exhibition period, subject to the information on the platform of Aiwenyi.

14. Can I choose the seats for the performances in the 2025 Shanghai Travel Card? Is it free for children?
A: The performances included in this ticket do not support seat selection, and there is no guarantee of consecutive seats. There is no free admission policy for the performances included in this ticket. Adults and children are required to use the ticket for admission, and some performances have restrictions on children's admission, subject to the information on the platform of Aiwenyi.

15、Can I make reservations for the performances and attractions in the 2025 “Shanghai Travel Card”?
A: 2025 “Shanghai Travel Card” is a product for the general public, which requires special policy support from the partners, who will limit the number of openings and inventory in order to maintain their own marketing system, so there is no guarantee that you will be able to book the performances and attractions stated as limited, but we will provide a sufficient number of other optional programs. We will provide a sufficient number of other optional programs to ensure that your rights and interests have enough programs to convert, the specific information of the platform of Aiwenyi shall prevail, and do not use the information of third-party platforms as a reference.