Q & A

1. Q: What is the validity period of the 2024 Shanghai Culture & Tourism Pass?

A: The limited period is until December 31, 2024; Some scenic spots can be used by binding, and some scenic spots have usage month restrictions. For detailed usage time, please refer to the reservation interface of the redemption platform. The 2024 Shanghai Cultural and Tourism Ticket is a limited period equity product, and cannot be booked outside the validity period. If it expires, it will be invalidated. Please use it in a timely manner within the validity period.

2. Q: How can a child make an appointment without a mobile phone or WeChat?

A: You can make an appointment using your family's mobile WeChat account. One mobile WeChat account can be linked to three linked tickets. Click on "Exciting Redemption" to link tickets, enter your card number and password to continue binding. Only those who are bound under the real name system can use it. If any ticket scalping behavior is found, the account will be banned.

3. Q: How to check appointments?

A: Click on "Exciting Redemption" - "My" - "Appointment Record".

4. Q: Can I cancel my appointment?

A: Individual items can be cancelled 24 hours in advance in the Exciting Redemption - My Appointment Record. Items that are shown as non cancellable cannot be refunded or changed.

5. Q: How to verify entry into the park

A: Please enter the park with the QR code that has been successfully booked. For some projects, you need to swipe your ID card to enter the park. The specific ticket verification method is subject to the display on the exchange platform.

6. Q: Can one ticket for "2024 Shanghai Culture & Tourism Pass" go to multiple people? Can it be used unlimited times?

A: No, only one ticket holder bound to the real name system is allowed to use it. One ticket cannot be used by multiple people, and each attraction is exempt from being used by the ticket holder themselves once.

7. Q: Can I return or exchange the goods after purchasing a ticket?

A: "2024 Shanghai Culture & Tourism Pass" is a special product. Once purchased and activated, the ticket will not be refunded. If there is a usage record after binding, the user cannot be changed.

8. Q: How many items in "2024 Shanghai Culture & Tourism Pass" are free for children? Do children need to make an appointment?

A: Different scenic spots and venues have different height or age restrictions for free admission children. Generally, parent-child venues do not have a free admission policy for children. Please refer to the mobile reservation page for details, and the latest policies of the venue shall prevail. Children who do not meet the free admission requirements must bind their real name with the "2024 Shanghai Cultural and Tourism Ticket" before making an appointment. Therefore, it is recommended that children also purchase one.

9. Q: Two adults purchased and bound the "2024 Shanghai Culture & Tourism Pass" with real name registration. Can one adult's free ticket qualification be transferred to children for actual use?

A: No, after being bound by the real name system, the adult free ticket rights cannot be transferred to children for use. Children also need to purchase and bind the "2024 Shanghai Culture & Tourism Pass" with the real name system in order to use the parent-child venue free ticket rights.

10. Q: Some items in the "2024 Shanghai Culture & Tourism Pass" are limited to national statutory holidays and cannot be used. Can they be used on regular weekends?

A: Sure.

11. Q: How can I inquire about other issues related to ticket sales?

A: The customer service hotline is 4000158365 or leave a message on the WeChat official account. The working hours are 9:00~18:00. Please know